FAQs

@Bar London is growing to become the leading destination for the discovery and purchase of independent natural hair and beauty brands aimed at the Woman of Colour. Our Brown Beauty Boutique was set up as we believe that Women of Colour should now be in a position to purchase all their beauty products formulated for their hair and skin type under one roof.

We @Bar London intend to do this by providing unique luxury natural and organic hair and beauty products online through our e-boutique. Our aim is to explore, create and source natural handmade products for the Woman of Colour. We believe in the ability for small businesses particularly BAME businesses to market themselves to a wider consumer audience.

Do you have an actual store?

No. We are solely online at present.

What is so special about the brands and products available through @Bar London?

All brands and products available online have been through a rigorous selection process and are currently sold through our e-boutique. We guarantee that they have all been through this selection process before being sold online so as to ensure they are independent, cutting-edge and of the highest manufacturing quality.

Why have I not heard of lots of the brands you sell?

We aim to scout out and nurture the very best independent beauty brands from around the world. Our ethos is to find the next big thing and help our trend-setting consumers buy into these brands at the early stages of their careers.

Do the brands you sell produce their collections in factories in less developed countries?

Most manufacturing of items sold through @BarLondon is done in the UK, Europe or USA by the producer themselves or under their close supervision. If not, we encourage our brands to only use local artisans from the country of origin and using traditional methods.

Where do you ship to, and how much does delivery cost?

Worldwide delivery via Royal Mail is absolutely FREE for orders over £50. Otherwise postage is charged at £3.95 for First Class UK Only. All parcels are sent via Royal Mail.

Can I return an order if I change my mind?

Just contact us within 14 days and we will arrange this for you. For more information visit our Terms & Conditions page.

What are your payment options, and can I pay using my own currency?

You can pay via PayPal. We accept payment in £GBP.

How will my product be packaged?

All orders arrive beautifully wrapped in quality packaging and placed in a shopping bag exactly the same as if you were buying it from our store. Your bag will then be securely placed into our shipping boxes / courier packs.

Do I need to sign for my order?

Yes. For added security all deliveries require a signature. Please try and have the order delivered to an address where someone will be available to accept delivery during normal working hours, such as an office.

What if I have a question that hasn’t been answered above?

We are always happy to help you with any queries you may have. Please just Contact Us.

Delivery, Returns & FAQs

T: +44 (0) 7938 086 075