Return & Exchange Policy
We want you to be happy with your purchase. After all, the customer is KING or QUEEN! Your satisfaction is our priority!
If you are not 100% satisfied with your purchase, you can return the unopened and unused product to @Bar London for a full refund within 14 days of receipt.
Please find below the terms of our Return Policy:
- For a free return shipping label, e-mail firstname.lastname@example.org with your order number and the product(s) you would like to return. Only the items specified in the original return request and confirmed by @Bar London will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
- After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that depending on your credit card company, it may take an additional 3-5 working days after your credit is applied for it to show on your account.
- Only the retail value paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded. Shipping/postal fees will not be refunded.
- Products that are on sale/ promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (inc Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
- Please note that we do not accept returns or offer refunds on trial sizes, sample sizes, sample kits or mini kits.
Unfortunately, we do not accept returns on international orders and shipments.
We are able to offer exchanges only if your order is damaged on arrival. We are glad to assist you in returning your original order and completing a replacement order for the like for like item(s) you require.